Privacy policy

This policy explains how Code Alpha AI Pty Ltd ("we", "us") collects, uses and protects personal information when you use the Alpha Assistant website and service. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and, where they apply to you, other privacy laws such as the GDPR and US state privacy laws.

What we collect

• Details you give us, for example when you request a trial or a demo: your name, company, email, mobile number, city, mobile carrier, calendar preference and the notes you write about how your calls should be handled.
• Call data, once you are a customer: the phone numbers of people who call you, call recordings, transcripts, AI-generated summaries, messages your assistant sends for you, and the actions you take in the app.
• Billing information: payments are processed by Stripe. We never see or store your full card number.
• Basic technical data: such as browser type and pages visited, collected in a privacy-friendly way without advertising cookies.

How we use it

We use personal information to set up and run your assistant, answer and summarise calls, send you notifications, respond to your enquiries, bill you, keep the service secure and improve it. We do not sell personal information.

Who we share it with

We share information only with the providers we need to run the service, such as telephony, voice AI, messaging (SMS and WhatsApp), push notifications, email delivery, hosting and payment providers. Some of these providers store data outside Australia, including in the United States. We choose providers with appropriate security and contractual protections.

Call recordings and the people who call you

Your assistant tells every caller that they are speaking with an AI assistant and that the call may be recorded. You are responsible for making sure your use of call recording complies with the laws that apply to you and your callers. See our AI and recording disclosure.

How long we keep it

Website enquiries are kept for up to 24 months. Call recordings, transcripts and summaries are kept for the period included in your plan and then deleted, unless you delete them sooner or the law requires us to keep them.

Your choices and rights

You can ask to access, correct or delete your personal information, or opt out of marketing, by emailing [email protected]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or your local privacy regulator.

Security

We use encryption in transit, access controls and reputable infrastructure providers to protect personal information. No online service is completely secure, so please contact us straight away if you think your account has been compromised.

Contact

Code Alpha AI Pty Ltd · [email protected]